Effective Date: September 2024
Last Updated: 27 September 2024
Company: Extream Ltd t/a Waterspoons
Website: www.waterspoons.com

Introduction

At Waterspoons, we value the privacy of our customers and are committed to protecting your personal information. This Data Retention Policy outlines how we collect, store, and manage your personal data while you use our e-commerce services, in compliance with applicable data protection laws.

Data We Collect

We collect personal information from users when they interact with our website, including but not limited to:

• Name

• Email address

• Billing and shipping address

• Payment information

• Order history

• Account login information (username and password)

This data is collected to enhance your shopping experience, process your orders, and provide customer support.

Account Data Retention

When you create an account on Waterspoons, we retain your personal information for as long as your account remains active. We store this data indefinitely until you choose to close your account.

If you wish to close your account and have your personal data removed from our system, you can contact our support team through our ‘Speak to us’ contact form, and we will take the necessary steps to delete your data as per our Account Closure Procedure. We will inform you when this is complete.

Payment Data Retention

For payment processing purposes, we collect and store your payment information temporarily.

• Payment data is stored only for the time required to process your order

• After your order is completed, we archive payment information for a period of 30 days, for dispute resolution or refund purposes. It is also to comply with many regulations, including anti-terrorism and anti-money laundering laws

• After 30 days, payment information is securely deleted from our systems

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, please note that no system is completely secure, and we cannot guarantee the absolute security of your data.

Your Rights

You have the following rights concerning your personal data:

• Access: You can request a copy of the personal data we hold about you

• Correction: You can request corrections to any inaccurate or incomplete data

• Deletion: You can request the deletion of your personal data by closing your account

• Objection: You can object to certain data processing activities, such as marketing communications

To exercise any of these rights, please speak to us.

Changes to This Policy

We may update this Data Retention Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will notify you of any significant changes via email or a notice on our website.

Contact Information

If you have any questions or concerns about this Data Retention Policy, please speak to us.